Struggling to Pay

If you are struggling to pay your Council Tax bill or you are having difficulty managing your finances, there are a number of things to consider that may help.

If you have received a reminder or summons for non-payment of Council Tax, you may have received an email or text message asking, "Are you OK?"

This initial contact will be from the Welfare Team at TellJo, inviting you to take a wellbeing survey, which upon completion, can direct you to several organisations who can help with a wide range of problems, including financial advice and mental health support.

This service is completely free to use, and will help you to make a positive step forward to engage with not only the Council to organise a payment plan for your Council Tax. They can also help to obtain independent debt advice, move onto a social water tariff or seek further support towards your wellbeing.

If your household has a low income, you may be eligible to receive Council Tax. It is based on the household income, capital and personal circumstances. For more information, please visit our Council Tax Support page.

To check if you may be eligible please use our Benefits Calculator

You may be eligible for one of the discounts or exemptions available on Council Tax. Check if you are entitled to a Discount or an Exemption.

The best way to avoid rent arrears building up may be to increase your income through employment. Find out what help is available for getting into employment.

If you are worried about your rent or mortgage payments, our housing advice team may be able to help

You may also be eligible for a Discretionary Housing Payment to help with your rent.

Please see our useful contacts page for a list of local and national agencies that give free debt advice.