Our bulky waste collection service has now resumed - thank you for your patience whilst our service has been suspended. We anticipate demand for this service being high so you may have to wait up to three weeks for your collection to be made but we will endeavour to make your collection as soon as possible.

All bulky household items must be left at the edge of your property by 7am on the day we come to collect - we will contact you once your booking is confirmed to let you know when this is.

About the Service

The Bulky waste collection service is a chargeable service for items you would typically take with you on a house move, such as household furniture, white goods, TV’s, microwaves.

Please note this service is for household bulky waste only, any commercial waste will not be accepted. Should you require a house clearance please contact a private contractor.

Please read the information below then complete our online enquiry form which can be found at the bottom of the page.

Once your application has been processed you will be contacted within five working days by our contractor, Serco and advised when your collection will take place.

How many items can be collected?

A maximum of five items, per property, per collection will be removed. This can include a combination of large/small bulky and electrical items.

Bulky items – costs and what we can collect

Bulky waste items are classified as large or small and priced accordingly. Your bulky waste will be classed as a large item if it takes more than one person to carry.

Examples of common bulky waste items we collect can be found below or contact us for further information.

Example bulky items and costs
Large bulky items: £20 per item Small bulky items: £10 per item
Bed base or frame Rubbish bin-bag
Double mattress Single mattress
Sofa Kitchen chair
Armchair Bedside table
Dining table Bicycle
Wardrobe Coffee table

Electrical items - costs and what we can collect

The Waste Electrical & Electronic Equipment Directive (WEEE Directive) states that all electrical equipment must be collected and dealt with separately. Electrical items are classified as large or small and priced accordingly.

Examples of common electrical items we collect are detailed below or contact us for further information.

Examples electrical items and costs
Large electrical items: £25 per item Small electrical items: £13 per item
Fridge Microwave
Freezer PC monitor / laptop
Washing machine Toaster
Tumble dryer Lamp
Dishwasher Portable television
Standard / large television Iron
  Electric fan

Council Tax / Housing Benefits savings

The Council offers a 50% saving for residents who get Council Tax and / or Housing Benefit. This does not apply if you already get Single Person Discount on Council Tax due to living alone.

Items we cannot collect

General building waste

General building waste such as:

  • Hard core
  • Concrete
  • Rubble
  • Gas canisters
  • Paint pots
  • Plasterboard

Garden waste

This includes but is not limited to -

  • Grass cuttings, leaves and weeds
  • Hedge trimmings
  • Prunings from plants and shrubs
  • Twigs and small branches
  • Old or used compost
  • Non-native invasive plants

If you often find yourself with a lot of garden waste why not sign up to our garden waste subscription service. For more information please visit www.midsussex.gov.uk/gardenwaste

DIY waste

This includes but is not limited to -

  • Doors and windows
  • Fitted kitchens
  • Bathroom fittings
  • Carpets and floor coverings
  • Boilers
  • Fitted wardrobes
  • Soil from landscaping activities
  • Any other building materials

Hazardous waste

This includes but is not limited to -

  • Storage heaters
  • Asbestos
  • Batteries
  • Chemicals (such as petrol, acids and other dangerous substances)
  • Gas canisters

For more information on how to dispose of items we cannot collect please visit www.recycleforwestsussex.org.uk

Frequently asked questions (FAQs)

When will bulky waste collections resume?

The booking system for bulky waste collections will be available from Monday 18 May

What days do you collect?

Collections are made on weekdays and will be dependent on the number of bookings at any one time. A collection day will be arranged in advance with you following receipt of your booking form.  

How quickly can I get my item(s) collected?

Due to current demands on our waste and recycling services, customers are advised it could take up to three weeks before bulky waste bookings are collected.

How far in advance can I make a booking?

You can make a booking up to two weeks in advance.

What if I need to change or add an item to my booking?
You can make amendments and additions to the items stated in the booking you have made by 2.30pm the day before your collection date. Please note you are permitted a maximum of five items at the present time. The crews will only take the items specified on their collection list. Any changes should be emailed to wastematters@midsussex.gov.uk or alternatively telephone 01444 477440.
How much notice do I need to give to cancel a booking?

We will need to be advised of any change to a booking before 2:30pm the day before the collection. The Council reserves the right to not refund your payment if you call outside of this timescale.

Can I get a refund?

A refund will only be given if one of the following occur -  

a) you cancel before 2:30pm the working day before the collection is due.

b) If the Council cannot fulfil the request

c) the items are removed from outside your property by another party, other than our contractors, without your knowledge

What happens if items disappear from outside my house before collection?

Please contact us before 2:30pm the day before the collection to change or cancel any bookings. If we are not informed a refund cannot be issued.

Is there a limit on the number of items that will be collected?

At the present time due to pressures on existing resources there is a limit of five items per booking to enable the service to be accessible to as many people within the district as possible. There is no limit to the number of bookings you can make, however collection times will depend on demand for the service.  

How much is a bulky waste collection?

Bulky waste items are classified as large or small and charged accordingly. You can find pricing information on our webpage for electrical and non-electrical bulky waste items. If the item is not listed and you have a price query please email wastematters@midsussex.gov.uk

How can I pay for this service?

Please use the online form to make your booking where you will be directed to our secure payment system. Debit and credit cards are accepted.  If you are unable to use the online booking form please telephone 01444 477440.

How should I present my waste for collection?

Please ensure that you place your item(s) out for collection in an easily accessible location within your property boundary either the night before or the morning of your collection date by 7am.  Any material-based items such as sofas or mattresses should be covered up to prevent them getting wet, as this significantly increases the weight of the item. If you live in a block of flats, place your items by your bin store area, or where you would place your rubbish for collection.

If the items are not in the specified location or not out by the time the crew arrives you will lose the collection and will need to pay for another booking.

Do I have to be there?

No, you do not have to be present for the collection. However, you need to ensure the items are placed outside your property in the specified location with clear access from 7am. 

Can you collect from inside my property?

No, unfortunately we are not authorised to enter a property. Please place your items outside your property but within your property boundary. This includes washing machines and other white goods which would need to be disconnected and empty prior to collection.

I have a combination of electrical and non-electrical items. Can these be included in the same booking?

Yes, we can accept a booking for a combination of electrical and non-electrical items.

Is a bed base and mattress classed as one item?

No. A bed base or frame is classed as one item and the mattress is charged separately.

Can I use this service for DIY waste?

We cannot collect or remove waste generated from home improvements. If you have carried out the improvements yourself then it is advisable to hire a skip or to take your waste to your nearest recycling centre. You may be charged for this service as it is classified as industrial waste.

If a contractor has carried out this work and you have asked them to dispose of the waste, it is your responsibility to know where the contractor is sending your waste and that they are operating legally.  You need to check if they have a waste carriers licence. For more information on your duty as the producer of the waste visit www.gov.uk/topic/environmental-management/waste

Examples of DIY waste we are unable to collect are listed here.

Can I use this service for garden waste?

We have undertaken an audit of our service and in line with Government Regulations it is no longer possible for us to carry out the collection of garden waste alongside rubbish. For this reason we are unable to collect garden waste through the bulky waste collection service. We do provide a separate garden waste subscription service, for further details please visit our garden waste page.   

Make a booking

Please ensure you have read all information on what can and can’t be collected, pricing and collection information including FAQ’s prior to making your booking.

You can request collection for up to five items which can be a combination of electrical and non-electrical items. However, you will need to complete two separate booking forms, one for electrical items and one for non-electrical items.

Note:

  • Payment will be taken during the booking process by visa or debit card.
  • Please read and confirm agreement to Terms and Conditions at the time of booking.
  • If booking electrical and non-electrical items these will both be collected at the same time.

To book a collection of electrical items.

To book a collection of non-electrical bulky waste items.

If you are unable to complete an online booking please contact us 01444 477440

Contact us

Online Enquiry Form

Waste Services Team
Tel: 01444-477440
Email: wastematters@midsussex.gov.uk

Last updated: 30 September 2020