How does the service work?
Your garden waste will be collected every two weeks. It may be collected on a different day to your other waste. Please make sure your bin is out from 7am on collection day. Put your bin at the edge of your property.
This information can also be found in your welcome letter.
Important information: Any garden waste that is not in your bin will not be collected. Garden waste will not be collected for the two weeks over Christmas and New Year.
All garden waste is composted by OLUS Environmental.
For more information read our Garden waste service questions and answers.
View the garden waste terms and conditions.
How much does it cost?
A single yearly fee of £70 paid in full by Direct Debit. Taken on the first day of the next month after signing up.
The payment is for 25 collections. Costing £2.80 for each collection. It saves many car or van journeys to our recycling point.
You will be given a green-lidded 240 litre garden waste bin. Please note that we recycle our bins. Your garden bin may not always be new.
Please note: no refunds will be given if the householder withdraws from the service early for any reason, and the service is not transferable from one resident to another.
How do I sign-up for this service?
Unfortunately, due to the huge popularity and high demand of this service, we are currently taking on applications for a service start date from 1st May 2023 onwards.
We cannot guarantee your garden waste service will start from this date however once your application has been processed, you will receive a confirmation email. This welcome email will confirm your garden waste service start date plus all the information regarding the subscription service.
Please note, if you already have a bin at your property, this does not mean your service will start any sooner. We are making sure this service is fair to all residents that apply, regardless if there is a bin at the property or not.
If you would like to sign up to our garden waste service, then please complete our online form below.
What happens after I submit an application?
Once we've received your application, you will receive a confirmation of the information you have submitted.
When your application has been processed, you will receive a welcome email or letter, confirming your service start date, bin delivery and first Direct Debit payment date.
Please note, no payment will be taken before your scheduled service start date. Your first payment date is the same date your subscription service starts and remains the date of your annual renewals.
If you change your mind after submitting an application, please let us know as soon as possible.
Missed bin collections
If you are staying within Mid Sussex and want to use our garden waste collection service at your new home email firstname.lastname@example.org with both your old and your new home address.
Please make sure to let us know of your change of address at least 14 days before the move date. Please can you leave your current bin(s) out in a place visible from the road, so we can remove it. This ideally should be near your usual collection point. We will then deliver a bin(s) to your new property as soon as possible.
As this process can take up to 10 working days to complete, it is important that we are told of a change of address as soon as possible.
If you are moving out of Mid Sussex please:
- Complete the cancellation form 14 days before you move
- Cancel your Direct Debit - but only after telling us of your move by email.
- Leave your garden bin behind
Ordering additional bins
If you are already a garden waste customer, and you would like to pay for an additional bin then please complete our online form below quoting your garden waste account number.
Please note due to the huge popularity and high demand of this service, we are currently taking on applications for a service start date from 1st May 2023 onwards. We cannot guarantee your garden waste service will start from this date however once your application has been processed, you will receive a confirmation email stating the service start date and confirming any bin deliveries.
Cancelling the service
If you wish to cancel the service, please complete the cancellation section of our online form.
Please leave your garden bin out ready for removal. Ideally we’d like you to leave the bin where your other bins are emptied from, however, if it isn’t suitable to leave it there then it must be placed in a location visible from the road and freely accessibly - i.e not behind a car. If you are unsure of where you should leave it, please ask. Please note we will collect your bin when staff resourcing permits. No refunds will be given by The Council in cases of cancellation before the end of the 12 month subscription period.
Update direct debit information
If you are currently a subscriber to the garden waste service, and you need to change/amend your Direct Debit details please complete the Direct Debit section of our online form.
Please make sure that you update any details well in advance of any money being called for. Ideally it should be done by the 1st day of the month before it’s due. i.e if your Direct Debit is due on 1st March, please complete the form by 1st February. Should you need any more information please get in contact with us.
What shouldn't I put in my garden bin?
Japanese knotweed is a large plant known for quick-growth and for causing a lot of damage. Please take a look at the Royal Horticultural Society Japanese Knotweed page.
More information on non-native plants and harmful weeds:
- GOV.UK: Prevent harmful weeds and invasive non-native plants spreading
- The Environment Agency Managing Non Invasive Plants booklet
Ash dieback is a disease of ash trees caused by a leaf fungus spread by airborne spores and physical contact.
- Forest Research information on Chalara ash dieback disease
How do I know if I'm living in an ash dieback infected area?
As well as the link above, a map showing locations is available on the DEFRA website.
I have leaves from an infected tree / I live in an area where ash dieback has been found. What do I do?
- Never put leaves from an infected tree in your green-lidded garden waste bin
- Leave infected leaves where they fall
- Burn the leaves
- Bury affected leaves in your garden or compost them. Do not move this compost outside your garden
- If none of the above are possible put infected leaves in a sealed bag. Put this bag in your black-lidded rubbish bin
What can I do to help slow down the spread of ash dieback?
Do not collect dead leaf litter from anywhere other than your garden. Spores can be transmitted via infected dead leaves and this could infect new areas.
Home composting resources
For more information on home composting and wormeries please visit our home composting page