What type of communications will I receive?

The type of communication you will receive is dependent on the route your property is processed through and what information we hold for the property.

In summary, you will be contacted in one of the following ways:

  • By telephone (text or by call)
  • By e-mail
  • By post (CCA, CCB or canvass form)
  • By a visit from an electoral canvasser

Route 1 – The Matched Property Route

Route 1 will contain properties where a matched result was received for all residents at the property. There are 3 possible communications for route 1 properties. Communications will include one or more of the following:

Route 1 Properties – The Matched Property Route

Route 1a

Communication Method

Information

E-mail or text message

An email or text message to any elector(s) we hold details for listing those in residence at the property and asking for confirmation of your property’s details.

This communication will be sent on or around the 10th July 2023.

Please respond no later than the 19th July 2023 to avoid receiving further communications from us.

Property Route: 1a

Why have I received this?
We have been able to match data for all residents at the property and hold an e-mail address or telephone number for you.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the e-mail or text message no later than the 19th July 2023, please see the response methods below.

  • Online by:
    • Visiting the website: householdresponse.com/midsussex
    • Entering your unique security codes noted on your e-mail or text message
    • Updating your household information as required and clicking submit
  • By telephone:
    • Call 01444 477 003

What happens if I do not respond?

If you do not respond to the first method of contact. We will attempt to contact you a second time via a CCA form.
Route 1b

Communication Method

Information

CCA Form

An A4 form with the letters 'CCA' in the top left-hand corner.

This communication will be sent on or around the 31st July 2023.

New applications for the electoral register will need to be received by the 15th November 2023 to be included on the new electoral register publication on the 1st December 2023.

Property Route: 1b

Why have I received this:
We have been able to match data for your property with national or local data and need to verify these details with you.

OR

We did not receive a response to an e-mail / text message sent to you requesting information on the property.

Do I need to respond?

Only if there are changes to be made.

What we need you to do:
If details for your property and those in residence are correct then you do not need to respond and you will not be required to take any further action.

If your details are incorrect or additional people need adding:
We will need you to inform us of the correct details for your property either.

  • Online by:
    • Visiting the website: householdresponse.com/midsussex
    • Entering your unique security codes noted on your form
    • Updating your household information as required and clicking submit
  • By telephone:
    • Call 01444 477 003

Once you have responded:
If you are removing a person from your property, no further action is required.  

If you are adding an additional person to the property, we will send an A3 form (called an Invitation to Register/Register to Vote form) or an invitation email (if an email address has been provided) to the newly added individual requesting further details to get them registered.

Alternatively new residents can register to vote by visiting www.gov.uk/register-to-vote

Route 2 – The Unmatched Property Route

Route 2 contains properties where some or all electors are unmatched at the property. This route also contains properties which are empty and where we do not have any electors registered.
There are a range of communication methods used for this route depending on what information we hold on file for the property. In summary these include one or more of the following:

The table below sets out more information about this communication, dates you can expect to receive contact and how to respond.

Route 2 – Empty Property Route (properties with no registered electors)
Route 2 – The Unmatched Property Route
Route 2 – Empty Property Route (properties with no registered electors)
Communication Method Information

First Contact: CCB-E Form

If a property is empty it will be sent a an A4 form with the letters ‘CCB-E’ in the top left-hand corner.

This communication will be sent on or around the 31st July 2023.

Please respond within 21 days and no later than the 21st August 2023 to avoid receiving further communications from us

Why have I received this?
The property is currently listed as empty and we need to verify this information.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the form within 21 days to confirm whether the information is correct or incorrect.

Online by:

  • Visiting the website: www.householdresponse.com/midsussex
  • Entering your unique security codes noted on your form.
  • Updating your household information as required and clicking submit

By telephone:

  • Call 01444 477 003

Please do not return this form via post.

What happens if I do not respond?
If you do not respond to the first method of contact, we will attempt to contact you a second time via a canvass form.

Second Contact: Canvass Form

If no response is provided to the first method of contact, your property will be sent an A3 form called a ‘Canvass Form’.

It will be sent a an A3 form with the letters ‘CF-E’ in the top left-hand corner.

This communication will be sent on or around the 30th August 2023.

Please respond within 21 days and no later than the 20th September 2023 to avoid receiving further communications from us.

Why have I received this?
The property is currently listed as empty and we have not received a response to our first method of contact.

Do I need to respond?

Yes, whether there are changes or not - you must respond.

What we need you to do:
Respond to the form within 21 days. Response methods can be seen below.

Online by:

    • Visiting the website: www.householdresponse.com/midsussex
    • Entering your unique security codes noted on your form
    • Updating your household information as required and clicking submit

By telephone:

    • Call 01444 477 003

By Post:

    • Pop the form in the provided self-addressed envelope and return via the post

What happens if I do not respond?
If you do not respond to the first method of contact, we will attempt to contact you a third time via a canvasser visit.

Third Contact: Canvasser Visit

If no response is provided to the first two methods of contact, the property will be visited by one of our canvassers. 

Canvassing will place from w/c 2nd October 2023.

Why am I receiving this visit?
We have not received a response to our first two methods of contact.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Please follow our canvassers instructions to enable the completion of your property canvass.
Route 2 – Property Permutation

Route 2 – Property Permutation

 

Communication Method

Information

 

First Contact: CCB Form

Your property will go down this cycle if all electors are unmatched and we hold no personal contact information for your property.

Your property will first be sent an A4 form with the letters ‘CCB’ in the top left-hand corner.

This communication will be sent on or around the 31st July 2023.

Please respond within 21 days and no later than the 21st August 2023 to avoid receiving further communications from us

Why have I received this?

We are required to make first contact in this cycle via post.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:

You can inform us of any changes via the following methods:

FOR CHANGES:

Online by:

    • Visiting the website: www.householdresponse.com/midsussex
    • Entering your unique security codes noted on your form
    • Updating your household information as required and clicking submit

By telephone:

    • Call 01444 477 003

If there are no changes to your property, you can also respond by the following methods:

By telephone:

    • Call 0800 197 9871 and enter your unique security codes when prompted

By text:

    • Text NOCHANGE followed by your unique security codes to 80212

Please do not return this form via post.

What happens if I do not respond?
If you do not respond to the first method of contact, we will attempt to contact you a second time via a canvass form.  

 

Second Contact: Canvass Form

If no response is provided to the first method of contact, your property will be sent an A3 form called a ‘Canvass Form’.

This communication will be sent on or around the 30th August 2023.

Please respond within 21 days and no later than the 20th September 2023 to avoid receiving further communications from us.

Why have I received this?
We do not hold any personal contact details for your property and have not received a response to our first method of contact.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the form within 21 days. Response methods can be seen below.

  • Online by:
    • Visiting the website: householdresponse.com/midsussex
    • Entering your unique security codes noted on your form
    • Updating your household information as required and clicking submit
  • By telephone:
    • Call 01444 477 003
  • By Post:
    • Pop the form in the provided self-addressed envelope and return via the post

What happens if I do not respond?

If you do not respond to the second method of contact, we will attempt to contact you through a third time via a canvasser visit.

 

Third Contact: Canvasser Visit

If no response is provided to the first two methods of contact, the property will be visited by one of our canvassers. 

Canvassing will place from w/c 2nd October 2023.

Why am I receiving this visit?
We do not hold any personal contact details for your property and have not received a response to our first two methods of contact.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Please follow our canvassers instructions to enable the completion of your property canvass.

 
Route 2 – E-Comm Permutation

Route 2 – E-Comm Permutation 

Communication Method

Information

First Contact: Canvass Form

Your property will go down this cycle if there are matched electors with either an e-mail address or mobile number on file.

Your property will first be sent an A3 form called a ‘Canvass Form’.

This communication will be sent on or around the 31st July 2023.

Please respond within 21 days and no later than the 21st August 2023 to avoid receiving further communications from us.

 

Why have I received this?

We are required to make first contact in this cycle via post.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the form within 21 days. Response methods can be seen below.

  • Online by:
    • Visiting the website: householdresponse.com/midsussex
    • Entering your unique security codes noted on your form
    • Updating your household information as required and clicking submit
  • By telephone:
    • Call 01444 477 003
  • By Post:
    • Pop the form in the provided self-addressed envelope and return via the post

What happens if I do not respond?

If you do not respond to the first method of contact, we will attempt to contact you a second time via an e-mail or text message.

Second Contact: E-mail or text message

If no response is provided to the first method of contact, we will send an e-mail or text message to any elector(s) we hold details for.

This communication will be sent on or around the 30th August 2023.

Please respond within 21 days and no later than the 20th September 2023 to avoid receiving further communications from us.

Why have I received this?

We did not receive a response to our first contact method and hold an e-mail address or telephone number for elector(s) at your property on file.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the e-mail or text message within 21 days, please see the response methods below.

  • Online by:
    • Visiting the website: householdresponse.com/midsussex
    • Entering your unique security codes noted on your e-mail or text message
    • Updating your household information as required and clicking submit
  • By telephone:
    • Call 01444 477 003

What happens if I do not respond?

If you do not respond to the second method of contact, we will attempt to contact you through a third time via canvasser Visit.

 

Third Contact: Canvasser Visit

If no response is provided to the first two methods of contact, your property will be visited by one of our canvassers. 

Canvassing will place from w/c 2nd October 2023. 

 Why am I receiving this visit?
We do not hold any personal contact details for your property and have not received a response to our first two methods of contact.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Please follow our canvassers instructions to enable the completion of your property canvass.
Route 2 – Telephone Permutation

Route 2 – Telephone Permutation 

 

Communication Method

Information

 

First Contact: CCB Form

Your property will go down this cycle if there are matched electors with only a home telephone number (i.e a landline number) on file. 

Our first method of contact will involve sending your property will be sent an A4 form with the letters ‘CCB’ in the top left-hand corner.

This communication will be sent on or around the 31st July 2023.

Please respond within 21 days and no later than the 21st August 2023 to avoid receiving further communications from us.

Why have I received this?

We are required to make first contact in this cycle via post.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
You can inform us of any changes via the following methods:

FOR CHANGES:

  • Online by:
    • Visiting the website: householdresponse.com/midsussex
    • Entering your unique security codes noted on your form
    • Updating your household information as required and clicking submit
  • By telephone:
    • Call 01444 477 003

If there are no changes to your property, you can also respond by the following methods:

  • By telephone:
    • Call 0800 197 9871 and enter your unique security codes when prompted
  • By text:
    • Text NOCHANGE followed by your unique security codes to 80212

Please do not return this form via post.

 What happens if I do not respond?

If you do not respond to the first method of contact, we will attempt to contact you a second time via a canvass form.

 

Second Contact: Canvass Form

If no response is provided to the first method of contact, your property will be sent an A3 form called a ‘Canvass Form’.

This communication will be sent on or around the 30th August 2023.

Please respond within 21 days and no later than the 20th September 2023 to avoid receiving further communications from us.

Why have I received this?
If we have not received a response to our first method of contact, we will send your property a canvass form.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the form within 21 days. Response methods can be seen below.

  • Online by:
    • Visiting the website: householdresponse.com/midsussex
    • Entering your unique security codes noted on your form
    • Updating your household information as required and clicking submit
  • By telephone:
    • Call 01444 477 003
  • By Post:
    • Pop the form in the provided self-addressed envelope and return via the post

What happens if I do not respond?

If you do not respond to the second method of contact, we will attempt to contact you through a third time via a canvasser Visit.

 

Third Contact: Telephone Call

If no response is provided to the first two methods of contact, the property will be telephoned by one of our officers.   

Telephone canvassing will place from w/c 2nd October 2023.

 

Why am I receiving this call?

We have not received a response to our first two methods of contact and are now telephoning to complete your property canvass.  

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Please follow instructions provided over the telephone to enable the completion of your property’s canvass.

 

 

Last updated: 21 August 2023