What type of communications will I receive?

The type of communication you will receive is dependent on the route your property is processed through and what information we hold for the property.

In summary, you will be contacted in one of the following ways:

  • By telephone (text or by call)
  • By e-mail
  • By post (CCA, CCB or canvass form)
  • By a visit from an electoral canvasser

Route 1 – The Matched Property Route

Route 1 will contain properties where a match was received for all residents at the property. There are 3 possible communications for route 1 properties. Communications will be one or more of the following:

  • An e-mail
  • A text message
  • A CCA Form

The table below sets out more information about this communication, dates you can expect to receive contact and how to respond.

Route 1 Properties – The Matched Property Route

Route 1a

Communication Method

Information

E-mail or text message

An email or text message listing those in residence at my property and asking me to confirm.

This communication will be sent on or around the 9th August 2021.

Please respond within 7 days and no later than the 16th August to avoid receiving further communications from us.

Property Route: 1a

Why have I received this?
We have been able to provide a match data for all residents at the property and hold an e-mail address or telephone number for you.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the email within 7 days to confirm whether the information is correct or incorrect by:

       Following the instructions received in the email:

o    Visiting the website: www.householdresponse.com/midsussex

o    Entering your unique security codes noted on your form.

o    Updating your household information as required and clicking submit.
Route 1b

Communication Method

Information

CCA Form

An A4 form with the letters 'CCA' in the top left-hand corner.

This communication will be sent on or around the 23rd August 2021.

New applications for the electoral register will need to be received by…

 

 

 

 

 

 

Property Route: 1b

Why have I received this:
We have been able to provide a match with national or local data on all residents we hold on record for your property and need to verify these details with you

OR

We did not receive a response to an e-mail sent to you requesting information on the property.

Do I need to respond?

Only if there are changes to be made.

What we need you to do:
If details for your property and those in residence are correct then you do not need to respond and you will not be required to take any further action.

If your details are incorrect or additional people need adding:
We will need you to inform us of the correct details for your property either.

       Online by:

o    Visiting the website: www.householdresponse.com/midsussex

o    Entering your unique security codes noted on your form.

o    Updating your household information as required and clicking submit.

       By telephone:

o    Call 01444 477 003

Once you have responded:
If you are removing a person from your property, you will then not be required to take any further action.

If you are adding an additional person to the property, we will send a new A3 form (called an Invitation to Register/Register to Vote form) or an invitation email (if an email address has been provided) to the newly added individual requesting further details to get them registered.

If you would like to apply quicker than by post, once you have responded to the form following the instructions above, any newly added people can completed registration by visiting www.gov.uk/register-to-vote.

Route 2 – The Unmatched Property Route

Route 2 contains properties where some or all electors are unmatched at the property. This route also contains properties where we do not have any electors registered.

There are a range of communication methods used for this route, in summary these include one or more of the following:

  • An e-mail
  • A text message
  • A telephone call
  • A CCB and CCB Empty property form
  • A canvass form
  • A visit from an electoral canvasser

The table below sets out more information about this communication, dates you can expect to receive contact and how to respond.

Route 2 – Empty Property Route (properties with no registered electors)

Route 2 – Empty Property Route (properties with no registered electors)

Communication Method

Information

First Contact: CCB Form

If a property is empty it will be sent a an A4 form with the letters ‘CCB’ in the top left-hand corner.

This communication will be sent on or around the 23rd August 2021.

Please respond within 21 days and no later than 13th September to avoid receiving further communications from us.

Why have I received this?
The property is currently listed as empty and we need to verify this information

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the form within 21 days to confirm whether the information is correct or incorrect by:

       Following the instructions received in the email:

o    Visiting the website: www.householdresponse.com/midsussex

o    Entering your unique security codes noted on your form.

o    Updating your household information as required and clicking submit.

If there are no changes to make to your property, you can also respond by:  

       By telephone:

o    Call 0800 197 9871 and enter your unique security codes when prompted

       By text:

o    Text NOCHANGE followed by your unique security codes to 80212.

Please do not return this form via post.

Second Contact: Canvass Form

If no response is provided to the first method of contact, the property will be sent an A3 form called a ‘Canvass Form’.

This communication will be sent on or around the 20th September 2021

Please respond within 21 days and no later than 10th October to avoid receiving further communications from us.

Why have I received this?
The property is currently listed as empty and we have not received a response to our first method of contact.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the form within 21 days, you can use all the methods of response as set out in the first contact method, in addition you can return this form via post by doing the following:

o    Filling in the A3 form, checking all details are correct.

o    Sign and date the declaration box

Pop the form in the provided self-addressed envelope and return via the post

Third Contact: Canvasser Visit

If no response is provided to the first two methods of contact, the property will be visited by one of our Canvassers. 

Why am I receiving this visit?
We do not hold any personal contact details for your property and have not received a response to our first two methods of contact.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Please follow our Canvassers instructions to enable the completion of your property canvass.

 
Route 2 – Property Permutation

Route 2 – Property Permutation

 

Communication Method

Information

 

First Contact: CCB Form

If we hold no contact details for your property, you will first be sent an A4 form with the letters ‘CCB’ in the top left-hand corner.

This communication will be sent on or around the 23rd August 2021.

Please respond within 21 days and no later than 13th September to avoid receiving further communications from us.

Why have I received this?

Your property will go down this cycle if all electors are unmatched or if we hold no contact details for you.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
You can inform us of any changes via the following methods:

       Online by:

o    Visiting the website: www.householdresponse.com/midsussex

o    Entering your unique security codes noted on your form.

o    Updating your household information as required and clicking submit.

       By telephone:

o    Call 01444 477 003

Alternatively, if there are no changes to your property:

       By telephone:

o    Call 0800 197 9871 and enter your unique security codes when prompted

       By text:

o    Text NOCHANGE followed by your unique security codes to 80212.

What happens if I do not respond?

If you do not respond to the first method of contact. We will attempt to contact you through the distribution of a Canvass Form.

Please do not return this form via post.

 

Second Contact: Canvass Form

If no response is provided to the first method of contact, the property will be sent an A3 form called a ‘Canvass Form’.

This communication will be sent on or around the 20th September 2021.

Please respond within 21 days and no later than 11th October to avoid receiving further communications from us.

Why have I received this?
We do not hold any personal contact details for your property and have not received a response to our first method of contact.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the form within 21 days, you can use all the methods of response as set out in the first contact method, in addition you can return this form via post by doing the following:

o    Filling in the A3 form, checking all details are correct.

o    Sign and date the declaration box

Pop the form in the provided self-addressed envelope and return via the post

 

Third Contact: Canvasser Visit

If no response is provided to the first two methods of contact, the property will be visited by one of our Canvassers. 

Why am I receiving this visit?
We do not hold any personal contact details for your property and have not received a response to our first two methods of contact.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Please follow our Canvassers instructions to enable the completion of your property canvass.

 

 
Route 2 – E-Comm Permutation

Route 2 – E-Comm Permutation 

Communication Method

Information

First Contact: Canvass Form

Your property will go down this cycle if there are matched electors with either an e-mail or telephone number.

You will first be sent an A3 form called a ‘Canvass Form’ in the top left-hand corner.

This communication will be sent on or around the 23rd August 2021.

Please respond within 21 days and no later than the 13th September to avoid receiving further communications from us.

Why have I received this?

Your property will go down this cycle if there are matched electors with either an e-mail or telephone number.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
You can inform us of any changes via the following methods:

       Online by:

o    Visiting the website: www.householdresponse.com/midsussex

o    Entering your unique security codes noted on your form.

o    Updating your household information as required and clicking submit.

       By telephone:

o    Call 01444 477 003

Alternatively, if there are no changes to your property:

       By telephone:

o    Call 0800 197 9871 and enter your unique security codes when prompted

        

        

       By text:

o    Text NOCHANGE followed by your unique security codes to 80212.

You can also return the form in the post by doing the following:

o    Filling in the A3 form, checking all details are correct.

o    Sign and date the declaration box

Pop the form in the provided self-addressed envelope and return via the post

 

What happens if I do not respond?

If you do not respond to the first method of contact. We will attempt to contact you through e-mail.

Second Contact: E-mail or text message

If no response is provided to the first method of contact, the property will be sent an e-mail or text messgae.

This communication will be sent on or around the 20th August 2021.

Please respond within 21 days and no later than the 11th October to avoid receiving further communications from us.

Why have I received this?
We did not receive a response to our first contact method and hold an e-mail address for individual(s) at your property, 

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the e-mail within 21 days, you can use all the methods of response as set out in the first contact method with the exception of post.

 

Third Contact: Canvasser Visit

If no response is provided to the first two methods of contact, the property will be visited by one of our Canvassers. 

Why am I receiving this visit?
We do not hold any personal contact details for your property and have not received a response to our first two methods of contact.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Please follow our Canvassers instructions to enable the completion of your property canvass.

 
Route 2 – Telephone Permutation

Route 2 – Telephone Permutation 

 

Communication Method

Information

 

First Contact: CCB Form

If we hold a telephone number for your property, your property will go down this route.

Our first method of contact will involve sending your an A4 form with the letters ‘CCB’ in the top left-hand corner.

This communication will be sent on or around the 23rd August 2021.  

Please respond within 21 days and no later than the 13th September to avoid receiving further communications from us.

Why have I received this?

If we hold a telephone number for your property, your property will go down this route.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
You can inform us of any changes via the following methods:

       Online by:

o    Visiting the website: www.householdresponse.com/midsussex

o    Entering your unique security codes noted on your form.

o    Updating your household information as required and clicking submit.

       By telephone:

o    Call 01444 477 003

Alternatively, if there are no changes to your property:

       By telephone:

o    Call 0800 197 9871 and enter your unique security codes when prompted

       By text:

o    Text NOCHANGE followed by your unique security codes to 80212.

What happens if I do not respond?

If you do not respond to the first method of contact. We will attempt to contact you through the distribution of a Canvass Form.

Please do not return this form via post.

 

Second Contact: Canvass Form

If no response is provided to the first method of contact, the property will be sent an A3 form called a ‘Canvass Form’.

This communication will be sent on or around the 20th September 2021.

Please respond within 21 days and no later than the 11th October to avoid receiving further communications from us.

Why have I received this?
If we have not received a response to our first method of contact, we will send your property a canvass form.

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Respond to the form within 21 days, you can use all the methods of response as set out in the first contact method, in addition you can return this form via post by doing the following:

o    Filling in the A3 form, checking all details are correct.

o    Sign and date the declaration box

Pop the form in the provided self-addressed envelope and return via the post

 

Third Contact: Telephone Call

If no response is provided to the first two methods of contact, the property will be telephoned by one of our officers.   

This communication will be sent on or around the 12th October 2021.

 

Why am I receiving this call?

We have not received a response to our first two methods of contact and hold telephone details for your property. We do not hold any personal contact details for your property

Do I need to respond?

Yes, whether there are changes or not – you must respond.

What we need you to do:
Please follow instructions provided over the telephone to enable the completion of your property canvass.

 

 

Last updated: 22 May 2023