The vehicles and drivers are subject to very stringent tests and conditions. They are also given regular spot checks by the police and the Vehicle and Operator Services Agency (VOSA).

Hackney Carriages can:

  • Pick up passengers from any of the authorised taxi ranks in the district
  • Be hailed in the street
  • Pick up passengers who have made an advance booking
Hackney Carriage taxi ranks

Haywards Heath

  • Railway Station Forecourt
  • The Broadway – outside Hampton Estate Agents
  • The Broadway – outside Grape and Grain off licence
  • South Road

Burgess Hill

  • Railway Station Forecourt
  • Upper Church Road
  • Civic Way – behind the Library


  • Keymer Road – outside Budgens Store

East Grinstead

  • Railway Station Forecourt
  • Little King Street
  • London Road
  • West View Gardens

Private hire vehicles can:

  • only pick up passengers who have made an advance booking through a licensed private hire operator.

Please note:

  • Hackney Carriage vehicles must display a white plate on the rear of the vehicle. This plate provides licence information.
  • Private hire vehicles must display a yellow plate on the rear of the vehicle unless the vehicle carries an exemption. 

How do I become a taxi / private hire driver?

Information on applying can be found on our Taxi licensing page.

Make a complaint

Make a taxi complaint online

Tel: 01444-477335

Instances of bad or dangerous driving can be reported to the Police – Tel: 101

Online: Operation Crackdown
Tel: 01243-642222

More information

West Sussex Taxi and Private Hire survey

Let us know what you think about electric vehicles. Licensed Drivers across West Sussex are being asked their opinion on electric vehicles.

West Sussex Local Authorities are working with Energy Saving Trust to understand what the taxi and private hire trade across West Sussex think about electric vehicles, and what barriers you face in switching to them. It will take less than 10 minutes to complete and will help to inform future licensing policies and charging infrastructure decisions across the region.

It's completely anonymous and in return, you'll have a chance to win an Amazon gift voucher, to the value of £100.

You have until 07th July 2023 to give us your feedback.

For more information, please visit the Sussex Air Quality website at:

Link to West Sussex survey–

Contact us

Tel: 01444-477335

Last updated: 21 August 2023