Unmet Demand Survey

Mid Sussex District Council currently restricts the number of Hackney Vehicle (Taxi) licences that it issues to 154 licences.

In order that Mid Sussex District Council can properly assess and review its present limitation policy of the number of hackney carriage vehicle licences it issues, the Council must carry out a regular survey into the level of service provided by the hackney carriage trade in this area. This is known as an unmet demand survey.

LVSA have been instructed to undertake the 2022 survey.

If you are a licensed driver (Taxi or Private Hire) or Operator you can complete the online survey at www.ctstraffic.co.uk/midsussex22

The vehicles and drivers are subject to very stringent tests and conditions. They are also given regular spot checks by the police and the Vehicle and Operator Services Agency (VOSA).

Hackney Carriages can:

  • Pick up passengers from any of the authorised taxi ranks in the district
  • Be hailed in the street
  • Pick up passengers who have made an advance booking
Hackney Carriage taxi ranks

Haywards Heath

  • Railway Station Forecourt
  • The Broadway – outside Hampton Estate Agents
  • The Broadway – outside Grape and Grain off licence
  • South Road

Burgess Hill

  • Railway Station Forecourt
  • Upper Church Road
  • Civic Way – behind the Library


  • Keymer Road – outside Budgens Store

East Grinstead

  • Railway Station Forecourt
  • Little King Street
  • London Road
  • West View Gardens


Private hire vehicles can:

  • only pick up passengers who have made an advance booking through a licensed private hire operator.

Please note:

  • Hackney Carriage vehicles must display a white plate on the rear of the vehicle. This plate provides licence information.
  • Private hire vehicles must display a yellow plate on the rear of the vehicle unless the vehicle carries an exemption. 

How do I become a taxi / private hire driver?

Information on applying can be found on our Taxi licensing page.

Make a complaint

Make a taxi complaint online

Tel: 01444-477335
Email: taxilicensing@midsussex.gov.uk

Instances of bad or dangerous driving can be reported to the Police – Tel: 101

Online: Operation Crackdown
Tel: 01243-642222

Contact us

Tel: 01444-477335
Email: taxilicensing@midsussex.gov.uk

Last updated: 22 September 2022