Your feedback will help us improve our services. 

Our aim is to provide good quality customer care to all our residents, partners and visitors.

Please take a look at our Customer standards leaflet for more information.

Compliments and comments

Online feedback form

We will be happy to hear about anything you have to say. Your feedback will help us improve our services.

Complaints

Online complaint form

We want to hear from you if you are unhappy about:

  • The standard of service which you have received
  • Any lack of action
  • Unnecessary delays
  • Any other issue you think we should know about

How do I make a complaint?

Please take a look at our Compliments, comments and complaints leaflet and fill out our feedback form.

You may also use the above form to compliment us or offer feedback to help us improve our services. We will be happy to hear about anything you have to say.

I've made a complaint - what happens next?

We will:

  • Let you know your complaint has been received
  • Pass on your complaint to the right department
  • Fully investigate your complaint
  • Get back to you about your complaint within ten working days
  • Contact you if the process takes longer than ten days

Please see our complaints procedure for further information.

What if I am not satisfied with your response?

You have a right to appeal.

Please contact:

Complaints Officer
Tel: 01444-458166
Email: comments@midsussex.gov.uk

The Complaints Officer will:

  • Arrange for an independent internal review
  • Send you a full response to your appeal as soon as possible

If you are still unsatisfied you may be able to appeal to:

Annual complaint reports

Please note: All cases are treated in the strictest confidence. No names and addresses will be made public.

Local Government Ombudsman (LGO) Documents

Complaint statistics for all English local authorities including Mid Sussex:

Can my local councillor help?

Councillors receive regular updates on the numbers and types of complaints received. You can ask your local councillor to help with your complaint.

Find your local councillor

Please note: Any councillor may help you if requested.

How do I make a complaint against a councillor?

Please visit the Members code of conduct page.

Consultation

We consult widely with residents, service users and others about the services we offer and any planned future services.

For more information please take a look at our Consultations page.

Contact us

Customer Services and Communications
 Tel: 01444-458166
Email: comments@midsussex.gov.uk

Last updated: 06 September 2024