West Sussex County Council and Mid Sussex offers a range of cheaper travel options for the disabled and those of state pension age.

Who can apply?

Permanent members of Mid-Sussex who:

  • Are of state pension age
  • Are sight impaired
  • Are profoundly or severely deaf
  • Are without speech
  • Have a long-term walking disability or injury
  • Are without the use of both arms
  • Have a significant learning disability
  • Would be refused a driving licence on medical grounds under section 92 of the Road Traffic Act 1988 – physical fitness

Apply for a free bus pass

Older peoples bus pass

Apply online: Older persons free bus pass application form – West Sussex County Council

Disabled persons free bus pass

Apply online: Disabled persons free bus pass application form – West Sussex County Council

Or contact the West Sussex Bus Pass office:

Tel: 0330-222-6222
Email: buspass@westsussex.gov.uk
FAQs: West Sussex County Council – bus travel FAQs

More information: Bus operators and fares

Apply for a senior railcard

A senior railcard gives you a third off rail travel. Eligible residents of Mid Sussex can obtain this card for a discounted price of £24. See ‘Concessionary fares – issuing offices’ below for details.

Apply online: The Senior railcard website

Apply for a disabled persons railcard

Get a third off rail fares for you and a friend. Mid Sussex also offers a further discounted price of £18 for eligible residents of Mid-Sussex. See ‘Concessionary fares – issuing offices’ below for details.

Apply online: The Disabled railcard website

Concessionary fares – issuing offices

To apply for a discounted annual senior or disabled persons railcard please contact your local office. You must bring proof of age or disability and proof of address.

Local concessionary fares offices
Location and opening times of concessionary fares offices
Location Opening times
Hapstead Hall
High Street
Tel: 01444-892469
Tues: 10am - 12pm
Ashurst Wood
20-22 Maypole Road
Ashurst Wood
East Grinstead
RH19 3QY Tel: 01342-823770
Mon: 9am - 12pm
Tue, Wed, Thur: 9am - 12:30pm
Contact Parish Clerk Mrs Rosemary Robertson
Tel: 01444-811833
Burgess Hill
 Town Council Help Point
96 Church Walk
Tel: 01444-247726
Mon, Tues, Thurs, Fri: 9am - 5pm
Wed: 10am - 5pm
Sat: 9:30am - 12:30pm
Parish Council Office
Queens Hall
High Street
Tel: 01444-451610
Mon, Wed, Fri: 10am - 4pm
East Grinstead
Town Council Office
East Court
Tel: 01342-323636
Mon - Fri: 9:30am - 4pm

East Grinstead Library
32-40 West Street
East Grinstead
RH19 4SR
01342 332900

Mon: 9:30am - 7pm

Tues - Thurs: 9:30am - 6pm

Friday, Sat: 9:30am - 5pm

Contact Parish Clerk Mrs Andrea Dickson
Tel: 01444-451060
Handcross – including Pease Pottage and Warninglid
Handcross Hardware and Craft Store
High Street
Tel: 01444-400212
Mon - Sat: 8:30am - 5:30pm
Parish Centre
Adastra Park
Tel: 01273-842714

Mon - Thur: 10am - 2pm

Fri: 10am - 12pm

Haywards Heath - Haywards Heath Town Council
Town Hall
40 Boltro Road
Tel: 01444-455694
Mon to Fri: 10am - 3pm

Haywards Heath - Mid Sussex District Council
Oaklands Road
RH16 1SS
Tel: 01444-477304

Mon - Thur: 8:45am to 5:15pm
Fri: 8:45am - 4:15pm
Horsted Keynes
Contact Parish Clerk Mrs Beverley O’Garra
Tel: 01825-791919
Hurstpierpoint –  including Albourne and Sayers Common
Parish Council Office
Trinity Road
Tel: 01273 833264
Mon - Fri: 9:30am - 1:30pm
Parish Council Office
The Clock Tower House
Lindfield Enterprise Park
Lewes Road
Tel: 01444-484115
Tues: 1pm - 4pm
Thurs, Fri: 10am - 1pm
Lindfield rural
Mid Sussex District Council
Oaklands Road
Haywards Heath
Tel: 01444-477304
Mon - Thurs: 9am - 5pm
Fri: 9am - 4pm
Contact Parish Clerk Mrs Nicky Cutress
Tel: 01273-857221
Contact Parish Clerk Mr D Wilson
Tel: 07789-183551
Scaynes Hill
 Millennium Village Centre
Lewes Road
Tel: 01444-831499
Tues: 12:30pm - 1:30pm
Thurs: 10am - 11am
Turners Hill
Parish Council Office
The Ark
Mount Lane
Tel: 01342-712226
Tues, Wed, Thurs: 9am - 12pm
West Hoathly
West Hoathly, Village Hall
North Lane
Tel: 01342-811301
Mon, Tues, Thurs: 9am - 12pm
Parish Council Office
Village Hall Bungalow
Turners Hill Road
Crawley Down
Tel: 01342-713407
Mon - Thurs: 9am - 12pm

What happens if I lose my railcard?

Please write to:

Rail Travel Made Easy
Disabled Persons Railcard
PO Box 6613
DD11 9AN

Ask for a replacement and enclose a cheque or postal order for £5.00 made payable to Disabled Persons Railcard. If the card was stolen – add the Crime Number given to you by the police – and request a replacement.

More information

Taxi vouchers

Mid Sussex District Council offers £30 of taxi vouchers per year to residents unable to use public transport. The vouchers can be used to ‘pay’ for up to 50% of your taxi journey.

Please note: The number of books available is limited. We cannot guarantee availability.

How do I apply for taxi vouchers?


Tel: 01444 477212
Email: taxivouchers@midsussex.gov.uk
Download and print: Taxi voucher application form

Taxis that take vouchers

A ‘n’ B Cars
East Grinstead
Tel: 01342-317887

A to Z Taxi Travel
Haywards Heath
Tel: 07720-449074

Border Cars
East Grinstead
Tel: 01342-458487

Five Star Taxis
Tel: 01273-846666

Hello Taxis
Haywards Heath
Tel: 01444-414840
Can take disabled passengers seated in their wheelchairs

Hurst and Hassocks Cars
Burgess Hill
Tel: 01444-253328

John Willards Taxi Service
Haywards Heath
Tel: 07801-589235

Kens Taxi
Haywards Heath
Tel: 07703-581888

Michael Peace
Haywards Heath
Tel: 07801-413173

Road Runners
East Grinstead
Tel: 01342-410634

Road Runners
Haywards Heath
Tel:  01444-443300
Can take disabled passengers seated in their wheelchairs

Southdown Cars Ltd
East Grinstead
Tel: 01342-317400

Station Taxis
Haywards Heath
Tel: 01444-410410

Western Cars UK Ltd
East Grinstead
Tel: 01342-300000

Community transport services that take vouchers

These services are only available to people with disabilities and their companions. Journeys need to be booked in advance.

Tel: 01342-305275
Open Mon to Fri: 10am to 12pm – noon
Operates in East Grinstead and the surrounding area. East Grinstead CVS
Can take disabled passengers seated in their wheelchairs

Bluebird Community Transport 
Tel: 01444-471919
Open Mon to Fri:  10am-11.30am
Operates in and around Haywards Heath, Burgess Hill, Ardingly, Lindfield and Cuckfield. Bluebird Community Transport
Can take disabled passengers seated in their wheelchairs

Can I have taxi vouchers and a bus pass?

No. You can have either a bus pass or use taxi vouchers. You cannot have both.

Can I change from taxi vouchers to a bus pass?

Yes. But only if you have not used any of the vouchers issued to you.

What happens if my taxi vouchers are stolen or lost?

No replacement books can be issued. This is due to lack of availability.

Community transport

For more information please visit Community and Rural Transport on the West Sussex County Council website.

Last updated: 21 August 2023