Taxi Policy

Hackney Carriage & Private Hire Licensing Policy 

The Hackney Carriage & Private Hire Licensing Policy is a document created by a local authority that sets out the rules, standards, and procedures for licensing and regulating: 

• Hackney Carriage (Taxi) drivers and vehicles
• Private Hire Vehicle (PHV) drivers, vehicles, and operators 

What Does the Policy Cover? 

A typical council taxi policy includes guidance and regulations on: 

Driver Licensing 

• Eligibility criteria (e.g. age, medical fitness, criminal background checks)
• Driving standards and required qualifications (e.g. DVSA tests, safeguarding training)
• Conduct, dress code, and customer service expectations
• Suspension or revocation procedures 

Vehicle Licensing 

• Vehicle age and condition requirements

Accessibility standards (e.g. wheelchair-accessible vehicles)

• Insurance, MOT, and signage requirements
• Emissions and environmental standards 

Operator Licensing (for PHVs) 

• Record-keeping obligations
• Booking procedures and safety checks
• Responsibilities regarding subcontracting and customer data 

Fares and Tariffs (Hackney Carriages only) 

• Maximum fare limits
• Fare card display requirements 

Enforcement & Complaints 

• Inspection powers
• Penalties for breaches
• Complaint procedures for passengers and the public 

Why Is It Important? 

• Protects public safety
• Ensures fairness and transparency in taxi and PHV services
• Supports accessible and environmentally responsible transport
• Helps councils meet their obligations under legislation like:
• Local Government (Miscellaneous Provisions) Act 1976
• Town Police Clauses Act 1847
• Equality Act 2010