Taxi Complaints
Taxi Complaints - How to Report an Issue
Step 1: Contact the Taxi Operator First
If you booked your journey through a taxi operator and have a complaint regarding:
- the route taken
- the driver’s attitude
- the fare charged
Please speak directly to the taxi operator in the first instance. If they consider the complaint to be sufficiently serious, they will refer you to the Licensing Team. 
Step 2: Contact the Council
If:
- you are not satisfied with the operator’s response,
- or your complaint is about a taxi operator,
- or your journey was not pre-booked (e.g. hailed on the street or from a rank),
You can contact the Licensing Team using the online complaints form.
Use this form to report issues such as:
- a driver's behaviour or attitude
- the condition of the vehicle
- the driver not taking the direct route
- incorrect meter readings or overcharging
- a driver refusing to take a wheelchair user, not securing a wheelchair, or refusing an assistance dog
Online complaint form:
Step 3: Report to Sussex Police or Other Services
The following matters should not be reported to the Licensing Team. Instead:
Report to Sussex Police - Operation Crackdown for:
- antisocial or unsafe driving
- speeding
- using a mobile phone while driving
- road rage or aggressive behaviour
- ignoring traffic signs or signals
Report to Sussex Police Immediately for:
- assault
- verbal abuse
- theft or suspected theft by the driver
Report to the Parking Enforcement Team for:
-
illegal or inconsiderate parking
Important: Identifying the Driver or Vehicle
We can only investigate complaints involving identifiable drivers or vehicles. To assist with your complaint, please try to note:
- The vehicle licence number (displayed on the rear plate and on rear passenger doors)
- The vehicles make & model
- The vehicles registration number plate
- The driver’s licence number (shown on their ID badge with their photo)