Contact Us

The Mid Sussex District Council offices at Oaklands are open from 8:45am until 5:15pm Monday to Thursday and 8:45am to 4:15pm on Friday.

Please note: Benefits reception is open for different hours to the main reception. The hours are from 08:45am to 12:30pm Monday to Fridays

Click here to see a map of where the Oaklands offices are.

Personal visits

We welcome personal visits to our offices. However, in order to guarantee enough time to discuss your concerns it is advisable to telephone and arrange an appointment. You can telephone the Council on 01444 458166.

Our receptionists have considerable knowledge of council services. If your enquiry is identified as a County Council rather than a District Council responsibility, you may use the freephone service in reception to contact the West Sussex County Council offices in Chichester.

Contact information

The Customer Contact Centre is open from 8:45am until 5:15pm Monday to Thursday and 8:45am to 4:15pm on Friday.

Please note a fee of 1.5% will be added to all credit card payments except for Penalty Charge Notices. There is no fee for debit card payments.

For specific enquiries you can call our dedicated Customer Contact Centre that provides a single point of contact for calls concerning the items listed below. Alternatively, you can find out more information by selecting the links provided, which will take you to the relevant section of our website where you can find further information on each service.

General Enquiries – (switchboard) 01444 458166

Member Services (council meetings) email committees@midsussex.gov.uk or call 01444 477111

Refuse and Recycling (bulky waste bookings and payment, missed bins, green waste etc) 01444 477440

Council Tax (general enquiries, payments, moving house) 01444 477564

Business Rates (payments and moving premises) 01444 477564

Parking Services (payment of penalty charge notices and parking enquiries) 01444 477212

Concessionary Fares (Free bus pass or free alternative railcard) 0845 075 1018
(Taxi Vouchers) 01444 477450

Pest Control (rats, wasps, mice, etc - SDK Environmental Services) 03444 828336 or 01444 477423

Dog Control (lost and found, dog fouling, dog control orders, general advice, etc) 01444 477041

Elections (general enquiries and payment for confirmation letters and registers) 01444 477003

Building Control (appointments) 01444 477570

Taxi Licensing (general enquiries and payment of fees) 01444 477335

Flooding and Drainage (general enquiries and payments) 01444 477408

Travellers (advice and information) 01444 477254

Mid Sussex Wellbeing (general health advice, appointments) 01444 477191

If you would like to write to the Council the address is:

Mid Sussex District Council
Oaklands
Oaklands Road
Haywards Heath
West Sussex
RH16 1SS

The Council's out of hours emergency line is 0845 602 1035.

Enquiry Form

For a list of Senior Officers click here.

For a list of email addresses for the various Council sections click here.

You can make an online payment to the Council with our Pay Online service.

To see about help with your council tax payments or rent click here.

If you are still unsure of whom you need to contact please call 01444 458166 and we will be happy to help you.

Social Media

You are now able to contact Mid Sussex District Council on the following social networking sites: