Welcome to digital (virtual) permits
Commencing in early September, West Sussex are moving to digital permits, so you will now be able to purchase, amend and manage a range of permits including residents, resident's visitor, and non-resident's permits online.
In Mid Sussex, you can currently apply for a digital permit for:
- Dispensations (anywhere in Mid Sussex)
- Resident Permits (East Grinstead Controlled Parking Zone only)
- Non Resident Permits (East Grinstead Controlled Parking Zone only)
- Resident Carer Permits (East Grinstead Controlled Parking Zone only)
- Resident Visitor Permits (2 hourly, daily, and weekly - (East Grinstead Controlled Parking Zone only)
What is a digital permit?
Digital permits will be provided by a system called MiPermit. MiPermit enables customers to purchase and manage their parking permits online, 24 hours a day, 7 days a week. You can access MiPermit through the Council’s website.
When a permit has been purchased and approved, it will be live on the MiPermit system allowing you to park in your selected location, check the status of your permit, update vehicle details and purchase and manage visitor permits (if applicable).
You will no longer be required to display a paper permit in your vehicle which reduces the impact on the environment and the possibility of permits being lost or stolen.
Civil Enforcement Officers will be able to confirm if a vehicle has a valid digital permit via your vehicle registration number.
Further details on how to renew your permit will be contained in your renewal letter/email.
- For further information please read our FAQs below or contact the Parking Services Team:
on 01444 477212 (option 2)
or by email at email@example.com and title your email "Digital Permits"
FAQs: Digital Permits
Q. Why is West Sussex moving to digital permits?
A. There are numerous benefits to using a digital permit system including reducing the impact we have on the environment where paper permits and plastic permit holders are not issued but also added convenience for customers being able to manage parking, at any time, rather than having to visit the Councils and wait for physical permits to be produced and posted. Previous customer feedback has supported the move to digital permits, but we will always provide services which are suitable for everyone.
Q. How will I be able to purchase my on street parking permit (residents, non-residents, visitor permits)?
A. Permits will be able to be purchased online through the Councils' website via MiPermit. An account will need to be set up and you will be able to purchase or renew your permit online. You will need to upload the required proof for example proof of residency, vehicle registration document (v5). Please ensure you have taken a picture or scanned a copy of the required proof before you start your application or have the documents to hand to upload.
Q. How will my visitors be able to park?
A. You will be able to purchase your visitor permits online through the Councils' website via MiPermit, you will need to upload supporting evidence and will be able to enter your visitor’s details onto the system.
Q. If I have books of resident visitor permits can I still use these after September 2022 or once permits become digital?
A. Yes, if you still have a stock of resident visitor permits, these will still be valid for use even after September 2022 and even once the permits are digitalised.
Q. I am a tradesperson and require to purchase a dispensation as I need to have my work vehicle close to where I am working, how do I purchase a dispensation?
A. You can to purchase your dispensation online through the Councils' website via MiPermit
Q. I need some parking bays suspended. How do I arrange that?
A. You will be able to apply for a bay suspension online through the Councils' website via MiPermit, you will be required to submit information as to which bays and for how long you require the suspension for.
Q. I have a healthcare permit which is valid across West Sussex Controlled Parking Zones. How will I renew or apply for the permit?
A. For now, until all Districts and Boroughs offer digital permits, paper permits will be issued. You can apply online, and the Parking Office will take payment over the phone for these permits. The County Council will be rolling out digital permits across the rest of the County which will be staggered by an authority at a time.
Q. I have applied for a permit, how do I know whether my application has been accepted and whether it is active?
A. A notification email will be sent when the permit is active. There is nothing to display in the vehicle when using digital permits. If your application is unsuccessful, you will receive an email explaining the reasons why.
Q. How do I apply for a permit or renew my permit if I do not have access to a computer?
A. You can contact the Council by telephone and a paper application will be sent to you with a covering letter as to what documentation will need to be returned with the form (copies only). Once the application has been returned to the Councils you will be required to telephone MiPermit to make payment by phone. Please note postal applications can take up to 10 days to process.
Q. How do I make payment for a penalty charge notice (parking ticket) I have received?
A. Payments for penalty charge notices can still be made through the automated telephone line or through the Council’s
website or by sending a cheque or postal order to the address on the reverse of the notice.
Q. How do I purchase resident visitor permits if I do not have online facilities?
A. You can call the MiPermit team on:
- 0345 520 7007
- Monday to Friday: 8am to 6pm
- Saturday: 8am to 4pm
- Sunday: 10am to 4pm
The team will ask questions to ensure the person is eligible to purchase resident visitor permits, e.g., ensuring they reside and then take payment for the resident visitor permit and advise the customer how it works.
Q. My permit does not expire until later in the year, is there anything I need to do now?
A. No, there is no action for you to take at present, you will receive a renewal letter when your existing permit is due to expire with details on how to apply/renew your permit digitally.
Q. Do I need to register for a digital permit account now?
A. You will receive a renewal letter when your existing permit is due to expire with details on how to apply/renew your permit digitally.
Q. I am a blue badge holder and receive my first resident permit for free, how will this work?
A. You will be able to apply online and provide the relevant evidence and an account will be set up for you.
Q. My paper permit does not expire until later in the year, but I have changed my vehicle, what do I do?
A. Please email the Parking Services Team on firstname.lastname@example.org with the details of the permit (permit number, VRM and expiry date) and your address. If you need a refund for any full outstanding months on your paper permit you will also need to provide us with the name of your bank, the account holders name, account number and sort code.