Housing Advice Help Points during the Corona Virus outbreak

The Housing Service will continue to provide help and support to all those who need our assistance.
The advice from Public Health England is to maintain social distance and as a result the Mid Sussex District Council reception area is now closed to the public. The Housing Service will continue to be available to provide help and support by phone or e-mail.  In emergency circumstances where an appointment face to face with a housing officer is required then arrangements will be made and confirmed with you.
The service can offer advice and assistance on housing queries by telephone. This includes making emergency housing arrangements if necessary. 
The contact number below is a direct line for the Housing Needs Team. If the line is busy you will be able to leave a message with your name and contact details and we will call you back as soon as possible.
Emergency housing arrangements will be given the highest priority for a response.
Please do not attend the Council offices unless it is arranged in advance in emergency situations with a housing officer.
01444 477574 housing.advice@midsussex.gov.uk

We have introduced a new Housing Advice contact form on our website. Prior to attending a Housing Advice Help Point you will need to have completed this form. It can be completed on a smart phone, tablet or computer. There are also computers available in the Mid Sussex District Council offices at Oaklands Road during office hours.

If you need help to complete the form, you can contact the Housing Needs team for assistance.

What help will I get if I'm homeless or at risk of losing my home?

Once we have received your housing advice form, a Housing Needs Officer will contact you to discuss your situation. You will likely be invited to attend a housing advice help point, details are below. A member of the Housing Needs team will then complete a housing assessment with you. This may involve completing a personalised housing plan so that we can establish how you can work with the council to resolve your situation. This may take 1-2 hours. You will need to bring relevant paperwork with you such as:

  • Proof of ID
  • Tenancy agreement
  • Notice to quit
  • Details of your income

Help points

Burgess Hill - Town Council Offices
Alternative Thursday afternoons - 1pm to 3pm
(By appointment only)

East Grinstead - Library
Alternative Wednesday afternoons - 1.30pm to 3.30pm
(By appointment only)

Haywards Heath - Mid Sussex District Council Offices
Monday & Friday – 9.30am to 1.30pm
Tuesday – 1pm to 4.30pm
(No appointment required)

We run a Triage system at our Housing Advice Help Point in Haywards Heath. This means that following completing your Housing Advice contact form at home or in the Council offices, you will first be seen by a Triage Officer during help point times, this officer will;

  • check any documentation you have with you and advise of anything that may be missing
  • assess urgency of your housing need
  • inform you of next steps
  • advise of any possible wait time

Depending on your circumstances you may be advised to return to a planned appointment, be contacted by phone to discuss your situation or an appointment made to visit you in your own home.

Contact us

The Housing Needs Team
Tel: 01444-477574
Email: housingadvice@midsussex.gov.uk

Last updated: 25 March 2020