Over the weekend of the 17th and 18th August there was an issue with our email services, meaning that we did not receive any emails. If you contacted us via email over this weekend, you will need to re-send your email. We apologise for any inconvenience this causes you.
Housing Advice Help Points
We have introduced a new Housing Advice contact form on our website. Prior to attending a Housing Advice Help Point you will need to have completed this form. It can be completed on a smart phone, tablet or computer. There are also computers available in the Mid Sussex District Council offices at Oaklands Road during office hours.
If you need help to complete the form, you can contact the Housing Needs team for assistance.
What help will I get if I'm homeless or at risk of losing my home?
Once we have received your housing advice form, a Housing Needs Officer will contact you to discuss your situation. You will likely be invited to attend a housing advice help point, details are below. A member of the Housing Needs team will then complete a housing assessment with you. This may involve completing a personalised housing plan so that we can establish how you can work with the council to resolve your situation. This may take 1-2 hours. You will need to bring relevant paperwork with you such as:
- Proof of ID
- Tenancy agreement
- Notice to quit
- Details of your income
Burgess Hill - Town Council Offices
Alternative Thursday afternoons - 1pm to 3pm
(By appointment only)
East Grinstead - Library
Alternative Wednesday afternoons - 1.30pm to 3.30pm
(By appointment only)
Haywards Heath - Mid Sussex District Council Offices
Monday & Friday – 9.30am to 1.30pm
Tuesday – 1pm to 4.30pm
(No appointment required)
We run a Triage system at our Housing Advice Help Point in Haywards Heath. This means that following completing your Housing Advice contact form at home or in the Council offices, you will first be seen by a Triage Officer during help point times, this officer will;
- check any documentation you have with you and advise of anything that may be missing
- assess urgency of your housing need
- inform you of next steps
- advise of any possible wait time
Depending on your circumstances you may be advised to return to a planned appointment, be contacted by phone to discuss your situation or an appointment made to visit you in your own home.
The Housing Needs Team