Support is available in Mid Sussex through the West Sussex Community Support
Helpline 033 022 27980 whose lines are open 8 am to 8 pm 7 days per week 

Further information on voluntary organisations can be found under the Community/Voluntary Sector Support tab

Community / Voluntary Sector Support

Citizens Advice
Age UK West Sussex
Age UK East Grinstead & District
Carers Support West Sussex
Foodbank East Grinstead
Foodbank Haywards Heath
Burgess Hill Community Foodbank
Mid Sussex Voluntary Action  (support for community groups)
Sussex Oakleaf

Advice from the Government and NHS

The Government and NHS have updated the advice on Coronavirus (COVID-19). If you have a new continuous cough OR high temperature (37.8 degrees or higher) you should stay at home for 7 days. The full guidance is available here:

Parking NHS & Social Care Workers  - Coronavirus (Covid-19)

The latest information on Mid Sussex District Council’s services can be found below

Council offices and reception areas

Our Reception is now closed, unless you need emergency support. Please use our website at to access all other services.

Waste and recycling services

The following services are currently operating as normal:

  • Garden Waste Collections (we are not accepting new applications at the present time)
  • Rubbish Collections
  • Recycling Collections
  • Clinical Waste Collections

The following services are suspended until further notice:

  • Bulky Waste Collections
  • Mobile Waste Site Collections

For households using communal rubbish bins please follow Government guidance on cleaning in non-healthcare settings*

If you have a confirmed (positive test) case of Covid-19 you will need to dispose of your waste separately using a special clinical waste collection. Guidance will be provided by your local healthcare provider.

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Information for businesses

Business Support

The Government has made a full range of business support measures available to UK businesses and employees. Follow the links below for information on financial support packages for businesses, advice on how to operate your business, support for your employees, for example workers' wage costs and information on changes to planning and regulations.

Coronavirus Business Interruption Loan Scheme

UK-wide. This scheme will help businesses affected by coronavirus to access bank lending and overdrafts if they need to. For loans up to £5 million, the Government is providing a guarantee of 80% for each loan.

Find out more

Business Rates Holiday for Retail, Hospitality and Leisure

England only. Businesses in the retail, hospitality and leisure sectors in England will not have to pay business rates for the 2020-21 tax year.

Find out more

Cash Grant for Retail, Hospitality and Leisure

England only. If your business is in the retail, hospitality or leisure sector, you will receive a cash grant of up to £25,000 per property.

Find out more

Coronavirus Job Retention Scheme

UK-wide. Under the coronavirus Job Retention Scheme, all UK employers with a PAYE scheme will be able to access support to continue paying part of their employees’ salary for those that would otherwise have been laid off during this crisis.

Find out more

Small Business Grant Funding

England only. The Government is providing additional funding for Local Authorities to support small businesses that already pay little or no business rates because of small business rate relief (SBRR), rural rate relief (RRR) and tapered relief.

Find out more

Statutory Sick Pay Rebate

UK-wide. The Government will bring forward legislation to allow small and medium-sized businesses to reclaim Statutory Sick Pay (SSP) paid for staff sickness absence due to coronavirus.

Find out more

Time to Pay

UK-wide. All businesses and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time To Pay service.

Find out more

Covid-19 Corporate Financing Facility

UK-wide. The new Covid-19 Corporate Financing Facility (CCFF) means that the Bank of England will buy short-term debt from larger companies.

Find out more

Business Rates Holiday for Nurseries

England only. Nurseries in England do not have to pay business rates for the 2020-21 tax year.

Find out more

VAT Deferral

UK-Wide. We will support businesses by deferring Valued Added Tax (VAT) payments for 3 months.

Find out more

Income Tax Deferral for the Self-Employed

UK-wide. If you are self-employed, Income Tax payments due in July 2020 under the Self-Assessment system will be deferred to January 2021.

Find out more

Impact of Covid-19 on small businesses

The Local Enterprise Partnership (Coast to Capital) have set up an on-line portal through which businesses can record details of any impacts arising from Covid-19. This will be used to compile a weekly report to Government to inform the work they are doing to mitigate the impacts of the virus.

Find out more.

Tax helpline to support businesses affected by coronavirus

HMRC has a set up a phone helpline to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus (COVID-19).

Find out more.

Self-employment Income Support Scheme

The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) whose income has been negatively impacted by COVID-19. The scheme will provide a grant to self-employed individuals or partnerships, worth 80% of their profits up to a cap of £2,500 per month.

Find out more.

Coast to Capital – “Backing Business” Grants

The Local Enterprise Partnership (LEP) Coast to Capital have announced a new grant scheme to help small businesses in addition to those being offered by Government. This scheme will provide grants between £5,000-£25,000 to fund specific measures to help businesses  adapt, evolve and innovate to the various economic impacts brought about by Covid-19. To be eligible for the scheme, businesses must meet the following criteria:

  • You must be registered in either in West Sussex, Brighton & Hove, or East Surrey (Epsom and Ewell, Mole Valley, Reigate and Banstead, Tandridge)
  • Your business must employ 5-50 full-time equivalent staff
  • Your business must have been trading for over 2 years and have an annual turnover of under £10m
  • Your business must use the grant to implement measures to help you adapt, evolve and innovate

More information on the scheme can be found here.

Coast to Capital – Further Business Support

The Local Enterprise Partnership (LEP) Coast to Capital have a range of services available to support businesses during Covid-19. These include:

  • Coast to Capital Growth Hub: Businesses can access support through the Coast to Capital Growth Hub which provides guidance, funding and specialist advice from a network of Growth Champions. Visit their dedicated website here.
  • ‘Economy Watch’:  Coast to Capital are reporting weekly to Government and have launched a regular blog from their Chief Executive titled ‘Economy Watch’. The blog shares stories from across the region. If you’re a business who has been impacted by Covid-19 and would like to share your story, please contact:


I’m not a business, how are you supporting me? The Business Support measures outlined on these pages are designed to protect people’s jobs – but there are other measures in place to […]

Find out more

If you are affected by Covid-19 and have further questions or you are having difficulty paying your business rates, please contact us via email at  We will try and get back to you as soon as possible.

You can also find additional business rates information at  


Small Business Grant Funding

To apply for grants of £10,000 and £25,000 head to and enter your contact details.

Advice for homeless applicants

If you or someone you know is homeless, at risk of homelessness, in temporary accommodation or is sleeping rough, please complete our Housing Advice contact form for housing advice and assistance.

Advice on claiming benefits support

Benefit Calculator

The Department of Work and Pensions has published advice on it's Understanding Universal Credit website for anyone who needs to claim the benefit.

Understanding Universal Credit

Safety advice to residents

Whilst most people are supporting one another, there is still a small minority who will look to criminally exploit situations like this. If you are self-isolating and require assistance with shopping, cleaning or care services, please use trusted sources – friends, family members or neighbours or a trusted local charity. If you have no support network and are not sure who can help, please contact MSDC who will be able to refer you to appropriate support.

It is ok to reject, refuse or ignore any requests. If the person is genuine, they will understand.

Always be aware of people and companies who may try to sell items at an increased price in order to profit from Coronavirus

Doorstep offers

Don’t put up any signs on the front of your property which indicates you are vulnerable or in self isolation.

Always ask for ID and be suspicious of requests for money up front. If someone attempts to pressure you into accepting a service, they are unlikely to be genuine.

Don’t provide your banking details to anyone at the door.

Phishing emails

There have been some scammers that are offering virus testing kids or treatments, vaccines or cures for Coronavirus. Testing is only offered by the NHS and there is currently no vaccine for Coronavirus. Please follow public health advice on what to do if you have symptoms or call NHS 111.

Telephone scammers

With more people self-isolating or working at home, it is possible that you might receive more scam phone calls than usual.

Don’t reveal personal details or provide financial information (such as your bank account details or your PIN) over the phone, even if the caller claims to be from your bank.

Hang up. If you feel harassed or intimidated, or if the caller talks over you without giving you a chance to speak, end the call. It may feel rude to hang up on someone, but you have the right not to be pressurised into anything.

Don’t be rushed. Scammers will try to rush you into providing your personal details. They may say they have time-limited offer or claim your bank account is at risk if you don’t give them the information they need right away.

Online shopping fraud

Only purchase goods from legitimate retailers. If you’re purchasing goods and services from a company you don’t know, carry out some research first. Look up reviews of the company and ask trusted friends and family members of they know of the company. If in doubt, don’t use them.

Be wary of unsolicited emails and texts offering questionably good deals  - if it looks too good to be true, it probably is! Never respond to messages that ask for your personal and financial details.

Avoid paying for goods and services by bank transfer as that offers you little protection of you become a victim of fraud. Instead, use a credit card or payment service such as PayPal if possible.

Borrowing money

Only borrow from reputable sources and check to see if your area operates a credit union. Be wary of loan sharks. Key signs to spot include offering a loan without supporting paperwork, extortionate interest rates, refusal to provide details of the loan, threatening behaviour.

Useful numbers:
Advice on scams: Citizen’s advice Consumer Helpline: 0808 223 1133
Reporting a scam: Action Fraud: 0300 123 2040
Loan Shark Helpline: 0300 555 2222
Contact your bank if you think you have been scammed
Sussex Police: 101 or 999 if an emergency
Mid Sussex District Council: 01444 458166

Parking & Travel

Mid Sussex District Council is suspending parking charges in its car parks from Monday 30 March until further notice due to the Covid-19 outbreak.

Please note enforcement of parking restrictions will continue in accordance with the Traffic Management Act.
On-street parking enforcement will continue albeit with a strict focus on safety and ensuring the free movement of traffic, especially for the emergency services, carers and deliveries. People are strongly advised not to park on yellow lines, loading bays and clearways. Civil Parking Enforcement officers have a key highway safety role in this - their duty is to enforce yellow lines/loading bays etc so that particular vehicles can still travel freely on the network and not have to contend with dangerously parked vehicles.
The situation will be kept under review and further operational changes may be necessary.

NHS & Social Care Workers  - Coronavirus (Covid-19)


Why have you closed play facilities?

To reduce social contact, the Government has ordered communal places within parks to close. Therefore, the following Council play facilities have been closed with immediate effect.        

  • Playgrounds
  • Tennis courts
  • Outdoor gyms
  • Multi-use games areas
  • Skateparks / BMX tracks

We will keep this situation under constant review and will re-open them once the Government has told us it is safe to do so.

Can I still use the park?

All of our parks are currently open and can be used for daily exercise as per Government Guidance which states..”one form of exercise a day, for example a run walk or cycle – alone or with members of your household”. Please follow social distancing guidelines of 2 meters between yourself and others. Details of our park facilities can be found here

What do I do if I see people using a play facility?

If you see people using a play facility please do not approach them as this could lead to possible confrontation. Please email or telephone 01444 477579

Leisure Centres and Civic Halls

In accordance with Government guidance, our leisure centres at Kings, The Dolphin and the Triangle are now closed until further notice. Members will not be charged while the centres are closed.

For more information visit:-

Last updated: 02 April 2020