Support is available in Mid Sussex through the West Sussex Community Support
Helpline 033 022 27980 whose lines are open 8 am to 8 pm 7 days per week 

Further information on voluntary organisations can be found under the Community/Voluntary Sector Support tab

Community / Voluntary Sector Support

If you would like to register your interest to volunteer support, please complete the form on the page link where you will see at the bottom of the page there is a tab saying “Contact WSCC” and underneath a link to COVID-19 volunteering offer form.  Thank you to those who have already volunteered.

Citizens Advice
Age UK West Sussex
Age UK East Grinstead & District
Carers Support West Sussex
Foodbank East Grinstead
Foodbank Haywards Heath
Burgess Hill Community Foodbank
Mid Sussex Voluntary Action  (support for community groups)
Sussex Oakleaf

Advice from the Government and NHS

The Government and NHS have updated the advice on Coronavirus (COVID-19). If you have a new continuous cough OR high temperature (37.8 degrees or higher) you should stay at home for 7 days. The full guidance is available here:

Parking NHS & Social Care Workers  - Coronavirus (Covid-19)

The latest information on Mid Sussex District Council’s services can be found below

Council offices and reception areas

Our Reception is now closed, unless you need emergency support. Please use our website at to access all other services.

Waste and recycling services

The following services are currently operating as normal:

Garden waste collections (Please note we are not accepting new applicants at the present time. Visit our garden waste page for details).

  • Rubbish Collections
  • Recycling Collections
  • Clinical Waste Collections
  • Bulky Waste Collections
The following services are suspended until further notice:
  • Mobile Waste Site Collections

For households using communal rubbish bins please follow Government guidance on cleaning in non-healthcare settings*

If you have a confirmed (positive test) case of Covid-19 you will need to dispose of your waste separately using a special clinical waste collection. Guidance will be provided by your local healthcare provider.

We bin collectors because

Information for businesses

Business Support

The Government has made a full range of business support measures available to UK businesses and employees. Follow the links below for information on financial support packages for businesses, advice on how to operate your business, support for your employees, for example workers' wage costs and information on changes to planning and regulations.

To find out more about what support is available to your business,  please visit the Gov website to use the business support finder. Find out more here.

Coronavirus Business Interruption Loan Scheme

UK-wide. This scheme will help businesses affected by coronavirus to access bank lending and overdrafts if they need to. For loans up to £5 million, the Government is providing a guarantee of 80% for each loan.

Find out more

Business Rates Holiday for Retail, Hospitality and Leisure

England only. Businesses in the retail, hospitality and leisure sectors in England will not have to pay business rates for the 2020-21 tax year.

Find out more

Cash Grant for Retail, Hospitality and Leisure

England only. If your business is in the retail, hospitality or leisure sector, you will receive a cash grant of up to £25,000 per property.

Find out more

Coronavirus Job Retention Scheme

UK-wide. Under the coronavirus Job Retention Scheme, all UK employers with a PAYE scheme will be able to access support to continue paying part of their employees’ salary for those that would otherwise have been laid off during this crisis.

The Coronavirus Job Retention scheme is now open for claims. Find out more information on how to claim here.

The Chancellor has announced that The Coronavirus Job Retention Scheme will remain open until the end of October, and will continue to apply across all regions and sectors in the UK economy. Furloughed workers across the UK will continue to receive 80% of their current salary, up to £2,500.

Find out more information here

Small Business Grant Funding

England only. The Government is providing additional funding for Local Authorities to support small businesses that already pay little or no business rates because of small business rate relief (SBRR), rural rate relief (RRR) and tapered relief.

Find out more

Statutory Sick Pay Rebate

UK-wide. The Government will bring forward legislation to allow small and medium-sized businesses to reclaim Statutory Sick Pay (SSP) paid for staff sickness absence due to coronavirus.

Find out more

Time to Pay

UK-wide. All businesses and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time To Pay service.

Find out more

Covid-19 Corporate Financing Facility

UK-wide. The new Covid-19 Corporate Financing Facility (CCFF) means that the Bank of England will buy short-term debt from larger companies.

Find out more

Business Rates Holiday for Nurseries

England only. Nurseries in England do not have to pay business rates for the 2020-21 tax year.

Find out more

VAT Deferral

UK-Wide. We will support businesses by deferring Valued Added Tax (VAT) payments for 3 months.

Find out more

Income Tax Deferral for the Self-Employed

UK-wide. If you are self-employed, Income Tax payments due in July 2020 under the Self-Assessment system will be deferred to January 2021.

Find out more

Impact of Covid-19 on small businesses

The Local Enterprise Partnership (Coast to Capital) have set up an on-line portal through which businesses can record details of any impacts arising from Covid-19. This will be used to compile a weekly report to Government to inform the work they are doing to mitigate the impacts of the virus.

Find out more.

Tax helpline to support businesses affected by coronavirus

HMRC has a set up a phone helpline to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus (COVID-19).

Find out more.

Self-employment Income Support Scheme

The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) whose income has been negatively impacted by COVID-19. The scheme will provide a grant to self-employed individuals or partnerships, worth 80% of their profits up to a cap of £2,500 per month.

Find out more.

Coast to Capital – “Backing Business” Grants

The Local Enterprise Partnership (LEP) Coast to Capital have announced a new grant scheme to help small businesses in addition to those being offered by Government. This scheme will provide grants between £5,000-£25,000 to fund specific measures to help businesses  adapt, evolve and innovate to the various economic impacts brought about by Covid-19. To be eligible for the scheme, businesses must meet the following criteria:

  • You must be registered in either in West Sussex, Brighton & Hove, or East Surrey (Epsom and Ewell, Mole Valley, Reigate and Banstead, Tandridge)
  • Your business must employ 5-50 full-time equivalent staff
  • Your business must have been trading for over 2 years and have an annual turnover of under £10m
  • Your business must use the grant to implement measures to help you adapt, evolve and innovate

More information on the scheme can be found here.

Due to an overwhelming response, Coast to Capital are currently not accepting new applications for the “Backing Business” grant scheme. Businesses are still welcome to provide information on how they meet eligible criteria and will be added to a waiting list for the scheme.

Coast to Capital – Further Business Support

The Local Enterprise Partnership (LEP) Coast to Capital have a range of services available to support businesses during Covid-19. These include:

  • Coast to Capital Growth Hub: Businesses can access support through the Coast to Capital Growth Hub which provides guidance, funding and specialist advice from a network of Growth Champions. Visit their dedicated website here.
  • ‘Economy Watch’:  Coast to Capital are reporting weekly to Government and have launched a regular blog from their Chief Executive titled ‘Economy Watch’. The blog shares stories from across the region. If you’re a business who has been impacted by Covid-19 and would like to share your story, please contact:
  • SME Emergency Response Clinics – Coast to Capital are offering FREE one hour bookable sessions with its Growth Hub team to support businesses impacted by Covid-19. Sessions are confidential and can be offered either as a video or audio call. Details on the types of sessions available, including dates and how to book can be found here.

Innovate UK Grants

A new £1.25 billion coronavirus package has been announced to drive innovation and development by UK businesses during the pandemic. The package includes a new £500 million loan scheme for high-growth firms, called the “Future Fund”, and a combined grant and loan package of £750 million for small and medium sized businesses focusing on research and development.

Find out more here.

Coronavirus Business Support Hub – GOV.UK

A new Coronavirus Business Support Hub is now available at

The hub brings together key information for businesses including on funding and support, business closures, your responsibilities as an employer and managing your business during coronavirus.

The hub also includes information for self-employed people and sole traders.

Historic England – Covid-19 Emergency Response Fund

Historic England has announced a new scheme offering grants to third sector, voluntary groups, heritage organisations and self-employed contractors impacted by Covid-19. Grants of up to £25,000 are available to address financial difficulties arising from the Coronavirus. In addition to this, further grants of up to £50,000 are also available for projects and activities that reduce risks to heritage by providing information, resources and skills.

Find out more here.

Measures to protect UK high streets from aggressive rent collection and closure

High street shops and other companies under strain will be protected from aggressive rent collection and asked to pay what they can during the coronavirus pandemic.

To stop these unfair practices, the government will temporarily ban the use of statutory demands and winding up orders where a company cannot pay their bills due to coronavirus, to ensure they do not fall into deeper financial strain.

Find out more

Bounce Back Loans Scheme – 100% Government backed loans

The Bounce Back Loans Scheme allows businesses to borrow between £2,000 and £50,000 and access the cash within days. Loans will be interest free for the first 12 months and no repayments are due during this time. Businesses can apply for this loan online from Monday 4 May.

Find out more here.

Online Learning Platform – The Skills Toolkit

A new online learning platform has been launched to help boost the nation’s skills while people are staying at home.

Free courses are available through The Skills Toolkit. The new platform gives people access to free, high-quality digital and numeracy courses to help build up their skills, progress in work and boost their job prospects.

Courses on offer cover a range of levels, from everyday maths and tools for using email and social media more effectively at work to more advanced training. All courses are online and flexible, so people can work through them at their own pace.

Find out more information here.

Finance Experts, Rangewell

Guidance for the owners and operators of urban centres and green spaces to help social distancing.

Government Link

Applications for Self-Employment Income Support Scheme open early

  • Self-Employment Income Support Scheme opens for applications today
  • those eligible will receive government grant worth up to £7,500
  • money expected to be in bank accounts by 25 May

Find out more information here.

University of Brighton’s CENTRIM Webinars

A new series of free webinars are being hosted by the University of Brighton’s CENTRIM (Centre for Change, Entrepreneurship and Innovation Management). These webinars are being hosted in partnership with Coast to Capital and Business East Sussex, and will be focused on business resilience and recovery.

Topics include digital transformation, the digital device landscape, and crisis innovation.

Find out more information here.

Apply for the Coronavirus Future Fund:

  • Applications open Wednesday 20th May
  • Loans of between £125,000 to £5 million are available, subject to criteria.

Further information can be found here.

Working safely during coronavirus (COVID-19) business webinars: find out how to make your workplace COVID-secure

  • Join a free webinar, hosted by the Department of Business, Energy and Industrial Strategy, to find out more about how to make your workplace COVID-secure.
  • The webinars cover a range of different workplace settings that are allowed to be open.

Further information can be found here.


I’m not a business, how are you supporting me? The Business Support measures outlined on these pages are designed to protect people’s jobs – but there are other measures in place to […]

Find out more

If you are affected by Covid-19 and have further questions or you are having difficulty paying your business rates, please contact us via email at  We will try and get back to you as soon as possible.

You can also find additional business rates information at  


Small Business Grant Funding

To apply for grants of £10,000 and £25,000 head to and enter your contact details.

Registration is free using the link above. Avoid copycat websites as they will try and charge you for this service.

Advice for homeless applicants

If you or someone you know is homeless, at risk of homelessness, in temporary accommodation or is sleeping rough, please complete our Housing Advice contact form for housing advice and assistance.

Advice on claiming benefits support

Benefit Calculator

The Department of Work and Pensions has published advice on it's Understanding Universal Credit website for anyone who needs to claim the benefit.

Understanding Universal Credit

Safety advice to residents

COVID 19 – Community Safety advice to residents

Whilst most people are supporting one another, there is still a small minority who will look to criminally exploit situations like this. If you are self-isolating and require assistance with shopping, cleaning or care services, please use trusted sources – friends, family members or neighbours or a trusted local charity. If you have no support network and are not sure who can help, please contact the West Sussex Community Support Helpline on 03302 227980.

It is ok to reject, refuse or ignore any requests. If the person is genuine, they will understand.

Always be aware of people and companies who may try to sell items at an increased price in order to profit from Coronavirus

Doorstep offers

Don’t put up any signs on the front of your property which indicates you are vulnerable or in self isolation.

Always ask for ID and be suspicious of requests for money up front. If someone attempts to pressure you into accepting a service, they are unlikely to be genuine.

Don’t provide your banking details to anyone at the door.

Phishing emails

There have been some scammers that are offering virus testing kids or treatments, vaccines or cures for Coronavirus. Testing is only offered by the NHS and there is currently no vaccine for Coronavirus. Please follow public health advice on what to do if you have symptoms or call NHS 111.

Telephone scammers

With more people self-isolating or working at home, it is possible that you might receive more scam phone calls than usual.

Don’t reveal personal details or provide financial information (such as your bank account details or your PIN) over the phone, even if the caller claims to be from your bank.

Hang up. If you feel harassed or intimidated, or if the caller talks over you without giving you a chance to speak, end the call. It may feel rude to hang up on someone, but you have the right not to be pressurised into anything.

Don’t be rushed. Scammers will try to rush you into providing your personal details. They may say they have time-limited offer or claim your bank account is at risk if you don’t give them the information they need right away.

Online shopping fraud

Only purchase goods from legitimate retailers. If you’re purchasing goods and services from a company you don’t know, carry out some research first. Look up reviews of the company and ask trusted friends and family members of they know of the company. If in doubt, don’t use them.

Be wary of unsolicited emails and texts offering questionably good deals  - if it looks too good to be true, it probably is! Never respond to messages that ask for your personal and financial details.

Avoid paying for goods and services by bank transfer as that offers you little protection of you become a victim of fraud. Instead, use a credit card or payment service such as PayPal if possible.

Borrowing money

Only borrow from reputable sources and check to see if your area operates a credit union. Be wary of loan sharks. Key signs to spot include offering a loan without supporting paperwork, extortionate interest rates, refusal to provide details of the loan, threatening behaviour.

Domestic Abuse

Guidance for anyone who is experiencing or knows someone who is experiencing domestic abuse.

Keeping children safe online.

Useful numbers:
Advice on scams: Citizen’s advice Consumer Helpline: 0808 223 1133
Reporting a scam: Action Fraud: 0300 123 2040
Loan Shark Helpline: 0300 555 2222
Contact your bank if you think you have been scammed
Sussex Police: 101 or 999 if an emergency
Mid Sussex District Council: 01444 458166

Parking & Travel

Mid Sussex District Council is suspending parking charges in its car parks from Monday 30 March until further notice due to the Covid-19 outbreak.

Please note enforcement of parking restrictions will continue in accordance with the Traffic Management Act.
On-street parking enforcement will continue albeit with a strict focus on safety and ensuring the free movement of traffic, especially for the emergency services, carers and deliveries. People are strongly advised not to park on yellow lines, loading bays and clearways. Civil Parking Enforcement officers have a key highway safety role in this - their duty is to enforce yellow lines/loading bays etc so that particular vehicles can still travel freely on the network and not have to contend with dangerously parked vehicles.
The situation will be kept under review and further operational changes may be necessary.

NHS & Social Care Workers  - Coronavirus (Covid-19)


Why have you closed play facilities?

To reduce social contact, the Government has ordered communal places within parks to close. Therefore, the following Council play facilities have been closed with immediate effect.        

  • Playgrounds
  • Tennis courts
  • Outdoor gyms
  • Multi-use games areas
  • Skateparks / BMX tracks

We will keep this situation under constant review and will re-open them once the Government has told us it is safe to do so.

Can I still use the park?

All of our parks are currently open and can be used for daily exercise as per Government Guidance which states..”one form of exercise a day, for example a run walk or cycle – alone or with members of your household”. Please follow social distancing guidelines of 2 meters between yourself and others. Details of our park facilities can be found here

What do I do if I see people using a play facility?

If you see people using a play facility please do not approach them as this could lead to possible confrontation. Please email or telephone 01444 477579

Leisure Centres and Civic Halls

In accordance with Government guidance, our leisure centres at Kings, The Dolphin and the Triangle are now closed until further notice. Members will not be charged while the centres are closed.

For more information visit:-

Last updated: 21 May 2020