New look online payment system for MSDC

PR2398/DC/MF - 06/12/2021

Mid Sussex District Council will move to a new online payment system and a new automated telephone payment line from Thursday 9 December.

The new number for automated telephone payments is 0330 088 9360 and will go live on 9 December. Residents who make card payments via the Council’s automated telephone service are being encouraged to update their records because the old number will be disconnected at the end of the month.

The process for making payments through the website will remain exactly the same, however residents will notice that things look a bit different. The payment screen will have a new design, which is predominantly white, with a drop-down box for residents to select the service they wish to pay for.

Councillor Ruth de Mierre, Cabinet Member for Customer Services said:

“The Council has moved to a new online payment system to ensure our residents are getting the best value for money and that we have access to the widest range of services.

“We want to let residents know about this change in advance to ensure that there’s no confusion when we change providers on 9 December.

“If you regularly pay the Council online you will notice that the payment screen looks a bit different, but there is no reason to worry, just continue to make your payment as usual.

“If you have any concerns about the validity of our payment webpage then you can always send us a quick email at to double check the address details and make sure you’re on the right page.”

All payments will continue to be processed using a secure server that encrypts payment card details as they are sent and received. For reassurance, the address for the secure site will always begin with ‘https’ and a padlock icon will be displayed on the address bar to indicate that the connection is secure.