Community Trigger

Community Trigger Request

What is the Community Trigger?

The Community Trigger is a process which allows members of the community to ask members of the Mid Sussex Community Safety Partnership to review their responses to complaints of anti-social behaviour.

The Trigger is designed to ensure we work together to try and resolve any complaints about anti-social behaviour. We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.

The Trigger should be used if you believe your complaint has not been appropriately addressed or no action has been taken. The Trigger cannot be used to report general acts of crime, including hate crime.

The Trigger does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

When can I trigger?

The Community Trigger can be used if you (as an individual) have complained to the council, police or a registered housing provider (social landlord) about three separate incidents in the last six months and you consider there has been no action taken.

How do I trigger?

To use the Community Trigger you can complete a form, email, write a letter or call us. If you decide to request a community trigger you will need to give the following details:

  • dates of each time you've complained
  • details of where you complained (name, organisation and/or Incident Reference Number)
  • information about the anti-social behaviour

You can complete an online Community Trigger Request form here.

You can contact us by telephone: 01444 477550 (Monday to Friday, 9am to 5pm)

You can contact us by email:

You can write a letter to:
Mid Sussex Community Safety Team
Performance & Partnerships
Mid Sussex District Council
Oaklands Road
Haywards Heath
West Sussex
RH16 1SS