Our customers are at the heart of everything Mid Sussex District Council does and so providing excellence in customer service is part of everyone's role within the Council. As a council, our business is to serve our community by delivering services that are needed and through customer service we aim to do this.
We provide customer service in different ways and our residents can choose what works best for them. We provide telephone and face to face contact, via our Customer Contact Centre and Help Points, as well as increasing facilities on our website which can be used all day, every day, if residents prefer this method.
We have developed and put in place Customer Care Standards to ensure a consistent and high level of customer service right across the organisation. The Customer Care Standards are regularly reviewed to ensure best practice is always taking place.
If a resident ever feels that they have not received a level of customer service that they would expect or, alternatively, would like to compliment us, please see our Comments, Compliments and Complaints pages.